Report: Response Summary Report - Consulting Contact Survey
Survey: Consulting Contact Survey
Compiled: 04/07/2010
1. How well was the debt settlement program explained to you?
Ranking (5 being the best)
| Item | 1 | 2 | 3 | 4 | 5 | Average Rating | |
|---|---|---|---|---|---|---|---|
| Explanation | 1.4% |
1.4% |
5.8% |
29.2% |
62.1% |
4.5 | |
| 4.5 |
2. How did you last contact USDR?
| Value | Percent % |
|---|---|
| Website contact form | 77.90% |
| Referral | 7.25% |
| Radio | 3.26% |
| 2.90% | |
| Advertisement on Facebook | 0.36% |
| amy did not know last name | 0.36% |
| Another company | 0.36% |
| elizabeth shaefer | 0.36% |
| Friend of his wife's | 0.36% |
| Info Commerical | 0.36% |
| Internet | 0.36% |
| Looking for BK 7 and found us | 0.36% |
| Mailing | 0.36% |
| Maria mendoza | 0.36% |
| Patel | 0.36% |
| Referral from Akinremi | 0.36% |
| Referral from another website | 0.36% |
| Referral from Bonnie Parisi | 0.36% |
| Referral from Nancy Bernard | 0.36% |
| Referral from work | 0.36% |
| Referral fromhusband | 0.36% |
| Referrral Tabitha GOodwin | 0.36% |
| Searching on internet | 0.36% |
| Telephone | 0.36% |
| Television | 0.36% |
| Tracey Lammert | 0.36% |
| TV Ad | 0.36% |
| USed to work here | 0.36% |
3. Please rate our Consultants and Analysts.
Click on the number of stars to rate each item.
Rating (5 being the best)
| Item | 1 | 2 | 3 | 4 | 5 | Average Rating | |
|---|---|---|---|---|---|---|---|
| Promptness | 0.4% |
0.4% |
0.7% |
14.8% |
83.7% |
4.8 | |
| Courteous | 0.4% |
0.4% |
0.7% |
14.6% |
83.9% |
4.8 | |
| Helpful | 0.4% |
0.4% |
0.7% |
14.5% |
84.1% |
4.8 | |
| Knowledgeable | 0.4% |
0.4% |
0.7% |
14.5% |
84.1% |
4.8 | |
| Efficient | 0.4% |
0.7% |
0.7% |
14.1% |
84.1% |
4.8 | |
| Understood my needs | 0.4% |
0.4% |
0.7% |
14.2% |
84.3% |
4.8 | |
| 4.8 |
4. Do you feel that you were guided to the best option to suit your current situation?
| Value | Percent % |
|---|---|
| Yes | 98.56% |
| No | 1.44% |
| Choices Selected: | 277 |
| Total Responses: | 277 |
5. Where do we need to improve most?
Please click the boxes to rank the follow areas; numbers will fill in automatically. Number 1 is the area we MOST need to improve on.
| Value | 1 | 2 | 3 | 4 | Average Rank |
|---|---|---|---|---|---|
| Courtesy | 4.0 | ||||
| Friendliness | 1.7 | ||||
| Wait/Hold time | 2.3 | ||||
| Response Time | 2.0 |
6. General satisfaction ()
| Item | Very Satisfied | Satisfied | Neutral | Not Satisfied | Very Dissatisfied | ||
|---|---|---|---|---|---|---|---|
| Overall, how happy are you with our consultants? | 67.8% |
29.3% |
1.8% |
1.1% |
- |
||
| Overall, how satisfied are you with the program concept? | 44.7% |
45.1% |
9.8% |
0.4% |
- |
||
| Average %: | 56.3% | 37.2% | 5.8% | 0.7% | 0.0% |